Computer still down....

[liz_marcs]

I got my computer back...only to discover that it's still not working right.

That means back into the shop.

Let's just say that I'm going to impress on the store manager very, very hard that if they don't fix it right this time, I'm triggering my service contract and they will have to give me a brand, spakin' new tower.

I will do this by adding the words "If you do not adhere to the terms of my contract, I will be calling corporate on your ass, followed closely by a call to the State Attorney General's Office. You get one more shot before I do this. Understand?"

First they keep my computer for a week. Then they don't even fix it right.

*feels slow burn*

Comments

[ludditerobot.livejournal.com]

I'm waving my rubber chicken ... er, Reliable Internet Troubleshooting Agent to the northeast as I type, to send it's mojo to your machine.

[wesleysgirl.livejournal.com]

Oh no, that sucks!!!! *Hugs*

[khourytamarisk.livejournal.com]

Lemme guess... Best Buy?

They did this to me, too, and the last time I put my computer in, it went in under the "lemon" clause. They denied the replacement as "we haven't repaired the same issue three times," which is crap because all 4 issues I brought it in for were motherboard related.

The service contract expired two days after I got it back. The computer died last night because of, you guessed it, the same damn thing that it went in for previously. And, now, I can't get it replaced because the original service contract expired and I didn't renew it as they don't give a replacement clause in subsequent renewal service contracts after the first.

Color me displeased. You have my sympathies regardless of whether or not it's Best Buy, though.

[faith-chaos.livejournal.com]

And that is why good lawyers are scary, scary people. I'm sorry that your computer doctors suck.

[kurukami.livejournal.com]

*applauds* Seriously, what is it with the lack of work ethic these days?

[jetpack-monkey.livejournal.com]

My roommate had the same troubles with Dell. Apparently, a four-year service warranty describes the amount of time it takes to fix a problem.

[anelith.livejournal.com]

Grrr. Really sorry about that. I hope the store is properly impressed and apologetic.

[doingsoso.livejournal.com]

I had to take mine in twice for problems with the DVD/CD paleyr and the separate burner. They didn't fix it the first time. And I told them in no uncertain terms they better fix it this time, because it was NOT a software failure when the stupid thing waon't even recognize that a disc has been inserted. They fixed it this time by golly.

That was at Best Buy. I'd have made them give me a whole new computer too, if I had to take it back in again, LOL. And they knew it.