I would be fired if I pulled half the crap that LJ/6A have pulled. I work in customer service and this is just appalling behavior. Good customer service will get me to stay with a company past when I'm really happy with the service. Good customer service will get me to spend a bit more money then I previously intended. Bad customer service makes me walk away without looking back.

And really? The thing that will get me to leave LJ is the customer service. Clarify what I can and can not do and I will abide by the rules. Don't tell me and I'll leave for someplace that will.